Frequently Asked Questions
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How do I book a session and choose a time slot?
Choose your preferred date/time in our calendar after a short call. We confirm within one business hour. You’ll receive a secure payment link and a booking summary.
- Holds are valid for 24 hours.
- Rescheduling is free if requested at least 48 hours in advance.
- Same‑day bookings are possible subject to crew availability.
What is your deposit and cancellation policy?
A 30% deposit secures the date. Cancellations 72+ hours before the shoot receive a full refund of the deposit. Within 72 hours, the deposit is non‑refundable, but you may reschedule once without penalty.
When will I receive the final files?
Proofs ship within 24–48 hours. Final retouched images are typically delivered within 3–5 business days. Rush options (24h and 48h) are available for an additional fee.
What usage rights are included? Can I buy exclusivity?
Our standard license covers worldwide use on web, social, email, and organic marketing for 5 years. Paid ads and OOH require an extended license. Full buyout and exclusivity options are available—ask us for a quote.
Can I rent the studio without a crew?
Yes. Dry rental is available on weekdays 8am–7pm with a studio manager on site. Backdrops, stands, and basic grip are included. Specialty gear can be added à la carte.
Which payment methods do you accept?
We accept all major cards, bank transfer, and Apple Pay. Invoices include tax details and support PO numbers. Receipts are emailed automatically upon payment.
Do you provide RAW files?
RAW files are available with an extended license or for enterprise agreements. Standard deliveries include high‑resolution JPEGs (sRGB) and 16‑bit TIFFs on request.
How many revision rounds are included?
Two rounds of consolidated revisions are included for each deliverable. Additional rounds are billed hourly with pre‑approval.
How many people can the studio comfortably host?
Up to 18 people including crew, clients, and talent. For larger teams, we offer staggered call times or a secondary holding area on request.
Is there parking and step-free access?
We have two reserved spots and nearby public parking. The building has an elevator and a step‑free path from curb to set.
Can you sign an NDA and keep assets private?
Absolutely. We can execute your NDA or provide ours. All files are stored in encrypted repositories with restricted access.
What happens if we run over our booked time?
Overtime is billed in 30‑minute increments. We’ll check in 20 minutes before wrap to align on next steps and avoid surprises.
Do you provide cameras, lights, and grip?
Yes—our in‑house gear covers most needs. We can also source specialty items via trusted rental partners at market rates.
Do you provide COI (certificate of insurance)?
Yes, we issue project‑specific COIs with named additional insureds within one business day of request.
Do you offer catering and client amenities?
Yes. We provide filtered water, espresso, and healthy snacks. Full catering menus are available with 48‑hour notice, including vegan and gluten‑free options.
Where are you located and how do I get there?
We’re 10 minutes from downtown, close to the R‑line. Detailed access info is included in your confirmation email.
How can I contact the team quickly?
Call us at +1 (475) 608-3924 or email [email protected]. For urgent matters on shoot days, use the phone for the fastest response.
How do you handle personal data and privacy?
We only collect data necessary to deliver services, store it securely, and honor deletion requests. Cookies are used solely to improve your experience and are fully opt‑out.
How are files delivered?
Via a secure gallery link with granular permissions and optional expiration. You can download individual assets or the entire set in one click.
Can I reschedule my booking?
Yes, rescheduling is free up to 48 hours before your session. Within 48 hours, a small change fee may apply to cover staffing adjustments.
How should we prepare before the shoot?
We’ll align on a concise shot list, references, and talent wardrobe. You’ll receive a 1‑page prep guide covering parking, call times, and set etiquette.
